Support

There for you when it matters

TECHNICAL EXPERTS WITHIN YOUR REACH

With operations in over 120 countries and an install base of 10 000 systems, ULTRAAQUA is able to offer extensive support regarding installation and maintenance with the extensive network of regional offices.

We wish to provide a complete product experience for our customers, from the very start of determining requirements to the ongoing operational maintenance. This means that our responsibility does not stop once the UV system reaches its destination. By establishing a close collaboration with all clients, a streamlined process is effectively ensured throughout all post installation activities.

Our support services include, but are not limited to:

• General technical support
• Advanced 24-hour support upon agreement
• Spare part orders and shipping services
• Commissioning
• On-site training
• On-site technical support

If needed, qualified engineers are available for on-site training and technical support, being able to assist in setting up the entire system. Extensive information and technical knowledge is always provided, to ensure maximum performance and system reliability.

For technical support, please call +45 20 70 92 44 or write an email to support@ultraaqua.com

For the best and no-fault operation, we strongly suggest using strictly ULTRAAQUA UV components.

Note: As of October 30, 2024, ULTRAAQUA A/S has officially taken over the technical ownership and support for all LIT UV Elektro GmbH equipment, components, and services. As the formal and committed successor of all LIT UV Elektro equipment, ULTRAAQUA is now your primary point of contact for full-service support, including spare parts supply, technical documentation, equipment validations, and repairs. Read more by clicking here.